What to Expect

Administrative
After the estimate has been written, the insurance company and owner approvals are obtained.

Parts/Disassembly
In most cases, parts are ordered before the vehicle goes into production. The estimate is given to the technician that has been assigned to repair your vehicle. Damaged parts are removed, and a list is prepared for the Customer Service Representative that details all hidden damage found at this time.

Revised Estimate
The Customer Service Representative makes changes to the estimate based on additional damage that is found and forwards this information to the insurance company. The vehicle owner is called with an update. Many times, additional parts will need to be ordered after the estimate is revised.

Structural Repairs
If any damage is found to the inner structure, it is repaired on one of our frame racks.

Cosmetic Repairs
After removing the vehicle from the frame rack, sheet metal repair and replacement operations are performed.

Refinishing/Polishing
All panels that will need to be refinished go through a very thorough preparation process. The paint is applied in a climate controlled, dust free paint booth. Then the exterior of the vehicle is polished as needed to match the original factory finish and texture.

Reassembly
The vehicle goes back to the body shop to have trim such as door handles and moldings reinstalled.

Mechanical Repairs
Any mechanical operations that are performed by a specialist, such as air bag replacement, are performed at this time.

Detailing
The vehicle is cleaned thoroughly inside and out.

Quality Control
Each area that was repaired is checked closely to ensure that all work was properly completed. In addition, most repaired vehicles are road tested. If anything is found not operating correctly it is either repaired, or if it is something not related to the loss, the guest is notified.

Guest Communication
The customer is called during the repair process to keep them informed as to the status of the repairs.

Customer Satisfaction Index
You will receive an email asking about your experience with the Gerald Collision Center.  Please take the time to complete and feel free to add any comments you would like to share with us.


Right to Choose Facility Law

As the owner of a motor vehicle involved in an accident or submitting an insurance claim, you have the right to choose the shop where you wish to have your vehicle repaired. You are not required to use your company's suggested repair shop.

Contact

Gerald Collision Center

1210 E Ogden Ave
Directions Naperville, IL 60563

  • Sales: (630) 637-2090
  • Service: (630) 637-2090
  • Parts: (630) 637-2090

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